Returns and Refunds

Our products are digital

Cosmic Program sells digital products only: credits, personalised audio and written astrology readings, digital artwork, an All-Access subscription, and digital gift items. There is nothing physical to return. Readings and artwork are produced to your supplied birth details, so each is made specifically for you.

Your rights under the Australian Consumer Law

Our digital products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, is not as described, or does not do what we said it would, you are entitled to a replacement or a refund, and to compensation for any other reasonably foreseeable loss. If the problem is minor, we will choose to repair, replace, or refund. Nothing in this policy limits those rights.

Faulty, incorrect, or not as described

If something is wrong with your order, for example the files will not open, the wrong birth details were used through our error, or the product is materially not as described in the listing, please contact us within 14 days of delivery. We will correct it and re-deliver at no charge, or provide a refund where that is the appropriate remedy.

Change of mind

Because our products are digital and delivered or generated immediately, we are generally unable to offer refunds for change of mind once a reading, artwork, or other digital item has been generated or accessed, or once credits have been spent. This does not affect your Australian Consumer Law rights above.

• Credits: unused credits may be refunded on request within 14 days of purchase. Credits already spent are not refundable for change of mind.
• Readings and artwork: as each is made to your birth details, change-of-mind refunds are not available once generation has begun. If you supplied incorrect details, contact us and we will regenerate once as a courtesy.
• Subscription (All-Access): you may cancel at any time to stop future billing. We do not refund the unused portion of a current billing period unless required by law.
• Gifts: an unredeemed gift may be refunded within 14 days of purchase. Once redeemed by the recipient, it is treated as a generated reading.

How to request a refund

Contact us through our Contact page with your account email, the order or transaction reference, and a description of the issue. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.